Scan error 9923

[Stragand]

Ive had no problems with scanning or printing from my new iMAC until yesterday when I startyed getting 9923 error code when I try to open the scanner.  Printing not affected.  Scanner works fine with my Mac Book.  Did the recommneded tips (re-booting both systems, deleting the printer and re-installing) but no joy.  Suggestions?

[The_Fossette]

Hi @Stragand,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues scanning on your Mac computer.

Don’t worry, I assure you I will try my best to get this sorted 🙂

Follow below steps to resolve this issue.

Please download the driver from the below link and installs it.

http://hp.care/2gVkJ6m

After the driver is installed, perform the below steps.

1.) From System Preferences, click on Print & Scan.

2.) Click the Plus sign.

3.) Select the listed HP Envy 5540.

4.) Click the drop-down menu next to Use or Print Using and click on Select Printer Software.

5.) Select the HP Envy 5540 from the list.

6.) Click OK to confirm your selection and add the printer, then try printing using the configured print queue.

7.) Use HP Easy scan for scanning.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Dsaint1]

I am now getting the 9923 error with my 1 month old MFP 477FDN with both my MacBook Pro and my iMac, both running Sierra. Printing working fine, but no scanning available.

[Paddy51]

I too find I frequently can't scan and find a screen message for error code 9923. Sometimes I can scan if I turn off the printer and restart it. Sometimes I have to actually disconnect its power supply. This is time consuming and a nuisance.

I use an Apple Macbook Pro, running operating system OS X El Capitan version 10.11.6. My HP device is an All-in-one Officejet 4630. I connect to it via wifi.

I can see from the above and from other searches that there is an HP failure to update the driver to suit Apple operating systems. It makes no difference whether I use the latest HP software or the built-in Apple generic software. I can see that the issue is one of connection.

The device always prints but scanning is intermittent.

This is my third HP device. All gave trouble of one sort or another. It is the second device to give HP software problems.

Must I change brands to get a reliable service?

[AlexZ318]

Hi. I have similar issue. 

To resolve this need to turn off IPv6 protocol on printer side, restart printer, add this again into mac os as device. 

[Bill401]

Hi, Appreciate your advice but I'm illiterate: what is IPv6 and how do I find it.

[rick-s]

@Bill401

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
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