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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-28-2022 08:49 PM - last edited on ‎05-31-2022 06:25 AM by Retired

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: macOS 10.12 Sierra

Scan error code -9923

1 REPLY 1

‎05-31-2022 12:08 PM

HP Recommended

@Francom22, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to scan. Which app are you using to scan?

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

 

If the printer is in sleep mode, press any button to wake it up and then try scanning. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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