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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 03:52 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer

I am getting a scan error message when trying to scan to email: "There was an internal processing error.  Please retry or manually check the firmware updates."  I have checked for updates and none are available.  I've tried all troubleshooting suggested by HP and nothing resolves the issue.

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1 person had the same question
1 REPLY 1

‎01-12-2023 08:42 AM

HP Recommended

@diannebresnahan

 

Welcome to the HP support community.

 

I understand that you are getting errors while doing a scan to email, I am glad to assist you.

If you have updated the firmware already, you might have to set up a scan to email again.

Follow the steps mentioned on page number 47 in this user guide to setup Scan to email:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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