Scan feature doesn't work

[ValS2]

Scanning was working fine until it wasn't.  I haven't changed anything, unplugged anything.  Now my computer isn't showing up on the printer display-it just says others.  printing, copying , and faxing features work fine.

[Rainbow23]

Hi @ValS2,

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query, I will be glad to help you.

I understand that you are facing scanning issues with your HP Officejet 4635 e-All-in-One Printer.

Please follow the steps listed below to uninstall and reinstall HP smart App for windows:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

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