Scan format is not PDF

[ai0212]

I'm scanning to email, but it is not in PDF format now.  The attachment is no format (no extensions).   When I add .pdf when downloading, it works.  However, it used to be scanned as PDF format.  How can I scan as PDF format?

[Kumar0307]

Hi @ai0212

Welcome to the HP Support Community. I'd be happy to assist you.

Are you using the scan to email feature on the printer?

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
4. Go to Scan > Scan to email > Change the settings under 'save as' to PDF.
5. Try scanning.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ai0212]

Hi!  Thank you for your reply!  Well,  I cannot see ”Scan to email” in the SCAN tub...  Are there any solution?

 

[Kumar0307 · Accepted solution]

@ai0212

It says this feature is locked on the printer.

On the same page, go to Settings > Within the Administrator Settings option check the WebScan option, and apply the changes.

Now, check under Scan. You may attach a screenshot in your next post too.

Let me know how this goes.

[ai0212]

Thank you KUMAR!!  It works perfect now!!

[Kumar0307]

@ai0212

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!