• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-28-2016 03:26 PM

HP Recommended
Product: Premium e-ALL-IN-ONE C310
Operating System: Microsoft Windows XP (64-bit)

Wireless printing is fine, but can't get to solution center to use PC scan capability; error message says install is not complete, but I've uninstalled and reinstalled.  I know I have a connection becuase printing is fine.  I just need to scan from my PC, but can't

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2016 03:30 PM

HP Recommended
@IndyJones wrote:

Wireless printing is fine, but can't get to solution center to use PC scan capability; error message says install is not complete, but I've uninstalled and reinstalled.  I know I have a connection becuase printing is fine.  I just need to scan from my PC, but can't

Hi,

 

Do you mean you wish to scan from your printer to your computer ? Please download and run the following tool. Hope it will fix the problem for you or tell you how to fix:

 

        http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-28-2016 03:30 PM

HP Recommended
@IndyJones wrote:

Wireless printing is fine, but can't get to solution center to use PC scan capability; error message says install is not complete, but I've uninstalled and reinstalled.  I know I have a connection becuase printing is fine.  I just need to scan from my PC, but can't

Hi,

 

Do you mean you wish to scan from your printer to your computer ? Please download and run the following tool. Hope it will fix the problem for you or tell you how to fix:

 

        http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-29-2016 04:30 AM

HP Recommended

Thanks. No. When I place docs on printer and push Scan, the printer indicates I should print from my PC. In other words choose scan on my PC after placing docs on printer.  I used to do it that way, but something changed.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.