Scan from ios hp smart app not working when connected via WIFI Direct

[WoodmereIsland]

I used to be able to scan from the ios HP Smart app but recently when I click on the scan option it reports that the printer is not available. I connect to the printer using WiFi Direct and when I look at the printer settings it reports that the printer is available and shows me the correct ink levels and other information. So I’m able to connect to the printer. I’m also able to scan from the printer’s control panel and have it send me the scan via email so the printer is able to get out to the network. The printer is connected to my home network via a wireless connection though I’ve found that connecting to it via AirPrint usually fails which is why I connect via WiFi Direct. I’m able to print using the HP Smart app. 

[The_Fossette]

Hi @WoodmereIsland,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues scanning from HP Smart app.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2xY0QmY

NOTE: Follow the steps under “Scan a document or photo from your printer”.

Let me know how it goes and you have a great day!

If the solution helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[WoodmereIsland · Accepted solution]

I actually found that it started to work after I powered the printer off and powered it back on. I didn’t change any other configuration values, In addition I can now connect to the printer via my home lan connection whereas I previously had to connect via WiFi Direct. So although I don’t know why this is now working, I’m not complaining and I was able to initiate and scan a number of documents from the IOS HP Smart app. My IPad is running iOS 11.2.5

[The_Fossette]

Hi @WoodmereIsland,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!