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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-07-2022 08:07 AM - last edited on ‎04-09-2022 08:36 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 11.0 Big Sur

My HP OfficeJetPro 6970 won't scan from the printer. But if I use HP Smart from my Mac, the scanning happens -- except I have no fricking clue where the scan ends up, Not in Documents. Not in Pictures. I reinstalled the HP Smart software. No result. Help?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2022 12:18 PM

HP Recommended

@FabiolaPal

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

This document should help you: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-10-2022 12:18 PM

HP Recommended

@FabiolaPal

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

This document should help you: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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