Scan from the HP Smart doesn't work.

[ROHALD]

Scanning on my printer screen to my email works.

Printing from my PC to the printer works.

HP smart does recognize my printer and  gives status available.

I can print from HP smart.   But I'm unable to scan.

Gives me statur scanner unavailable.

What can I do?

[Dragon-Fur]

@ROHALD 

Welcome to the HP Community --

Consider

Restart everything, including the router that controls your network.

Next,

Possible - takes a couple of minutes to check:

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

Relevant to supported versions of Windows and a supported Printer Model

Install the Full Feature Software / full driver printer software

Restart the computer and log in

Next,

Optionally install the Universal Scan Software (supported on your printer)

-------------------- --------------------

Parts to the Printer Software

Examples

HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store . HP Smart requires that you sign in using your HP Account credentials. HP Smart benefits when the full driver printer software is also installed.

HP Smart Printing – When supported, “Smart Printing” is an installed HP Smart driver option in the printer list. Access HP Smart Printing when choosing the Printer to be used in the current job setup. Example: Open HP Smart > Open the content to be printed > Printer (list – top left of menu) > Select HP Smart Printing -- Note – HP Smart Printing supports Custom Presets (Shortcuts) and printing in Word.

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

HP Universal Scan Software - Model and Operating System version Dependent >> HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop. Note: When supported, HPUS can be installed as standalone or installed after the full feature printer software.

Example - Windows - Parts to the Printer Software

Parts_to_Printer_Software_8

Printer Software

HP Easy Start Printer Setup Software (Internet connection required for driver installation) 

When asked to do so, select the full software and drivers

Example

Examples - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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References / Resources

============================

HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 7720 Wide Format All-in-One Printer series  

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