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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP envy Photo 6234
Microsoft Windows 10 (32-bit)

When trying to scan while the printer is in standby mode, this trigger an error on the printer. screen and lights are flashing. no error message. only solution is to reboot the printer.

I have already loaded the latest firmware and problem occurs whether the scan is trigger fom my windows laptop or from my Iphone.

 

Any clue?

 

screen flashing with no particular error messagescreen flashing with no particular error message

1 REPLY 1
HP Recommended

@Andang2

 

Let's try disabling the IPV6 Address from the EWS page and check if that helps

 

(1) From a computer connected to your network, type the IP address of your printer into the URL field of your browser.

 

Note: To get the IP Address Print a Network Configuration Page- To print a Network Configuration Page 

 

(2) Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
(3) Select Enable IPv4 only (or similar)

(4) Click Apply, and then wait until the changes are confirmed.
 

Reboot the printer and try scanning from your iPhone and Computer

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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