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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-24-2019 09:32 AM

HP Recommended
Product: HP laser jet 1020
Operating System: macOS 10.15 Catalina

I have repeatedly tried to connect my printer via Easy Scan and can print with no problem.  When I try to scan, I go to Finder, press GO, select Applications and click on Easy Scan.  My printer name appears correctly, but when I press Scan I get a message that says printer is currently not available.  I have rebooted, re-installed many times and tried every suggestion, but still cannot scan.  

2 people had the same question
2 REPLIES 2

‎11-24-2019 02:36 PM

HP Recommended

@Libby_rmc 

 

Assuming this is a new issue since you upgraded to Catalina:

It's not you - it's Easy Scan and Catalina.

 

For the moment, please use Image Capture for Scanning.

 

Details

 

Scanning is not yet fully supported in Catalina.

 

Read the information in the support document: 

HP Printers - HP Easy Scan Is Not Currently Supported in macOS Catalina.

 

Essentially:

Image Capture (also) supports scanning documents - details are included in Step #5

 

HP is aware of the issue and will release a fix when it is available.

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet 1020 Printer series

 

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Dragon-Fur

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‎11-24-2019 05:24 PM

HP Recommended

Thank you for your response.  I trust the issue will be fixed soon.  Also, Image Capture doesn't recognize my printer.  This has been a day...

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