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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-14-2021 04:18 PM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

Scan function goes into a software loop when selected on my HP5530 printer

1 REPLY 1

‎03-17-2021 03:57 AM

HP Recommended

@5530Pickett, Welcome to the HP Support Community!

 

To assist you better, are you trying to scan from the printer screen?

Have you used the HP Smart app to scan from the computer and check if that works?

 

If you are trying to scan from the printer screen to the computer, this requires HP full-feature driver to be installed on the computer.

Click here to download the HP Full-feature driver. (if not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Printer Assistant software(double click printer icon on the desktop screen)

Go to Scan > Scan to computer > Manage > Enable

Try scanning.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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