Scan function not working

[Unconnected19]

Every time I have attempted to use the scanning function, I get an error message on the printer - Wireless connection I am an HP Instant Ink customer which I was told gives me access to technical support. How do I contact Support?

[asmita6658]

Hi @Unconnected19

1) What's the error message? 

2) Are you able to make a copy/ print? 

While you respond to that, try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Step 3 Check Windows Image Acquisition settings -

1) In Windows, search for and open View local services.
2) In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
3) Look at the Status and Startup Type values.

• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly.

• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA. Try to scan. 

Keep me posted.

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