Scan function producing blank pages

[jsmithso]

I scan my documents (face down of course) and the result is a blank document.  I am able to copy documents, but the scan function is faulty.  I attempted to reinstall the printer, and no change. 

[Garp_senchau]

@jsmithso, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're facing an issue where your HP OfficeJet Pro 9135e is able to copy, but not scan, and you're getting blank results when you try scanning. Since you've already tried reinstalling the printer without success, let's work through a few other troubleshooting steps:

Check the Scanner Settings

It’s possible that the scanner settings might be incorrect. Here's how to check:

Open Windows Scan or your preferred scanning application (like HP Smart).

Check the Scan Source setting—make sure it's set to scan from the flatbed (and not the ADF, if you're scanning from the glass).

Try adjusting the scan resolution, as sometimes very high resolutions can cause problems with some drivers.

Check for Scanner Driver Updates

Go to: HP OfficeJet Pro 9135e All-in-One Printer Software and Driver Downloads | HP® Support

Download and install the latest scanner driver and software updates available for your printer and operating system.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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