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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-27-2020 10:15 AM

HP Recommended
Product: HP Officejet 8022

How do I scan documents with highlights with the easy scan App ?

1 person had the same question
3 REPLIES 3

‎03-31-2020 05:15 AM - edited ‎03-31-2020 07:48 AM

HP Recommended

Hi @mcerva

Welcome to the HP Support Community. I understand while using the HP Easy Scan app, you are unable to scan in color. I'd be happy to assist you. Let us try these steps:

 

Update the printer firmware

On the printer screen, go to Setup > Web services > Product updates > Check for updates now.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC (Make sure you have ver10.15.3)

Click here to know how.

 

Reboot the printer and the MAC.

 

Place a document/ photo to be scanned on the glass and open the HP Easy Scan

  1. From the Scan window, change any settings to match the scan job, and then click Scan.

    Selecting the Scan both sides of page check box

  2. Make sure the 'Mode' is set to color

  3. The scanned document or image displays on the Preview window.

  4. Check if it is displayed in color.

  5. Try scanning.

For more info on how to scan using the 'HP Easy Scan' app, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-31-2020 07:25 AM

HP Recommended

Hi Kumar

Thanks for your advice. As mentioned in a previous reply, I figured out the problem must have to do with the settings and when I looked I found that indeed the mode had somehow switched itself from colour to black and white. I switched it back to colour, and all has been fine since. Thanks and again and

Regards

Paul

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‎03-31-2020 07:49 AM

HP Recommended

@Hewpal

 

Thank you for the response. Glad to know the issue is resolved.

 

Keep us posted for any other assistance. Stay safe!

KUMAR0307
I am an HP Employee

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