Scan in HP 4630 become very slow

[Udish]

My printer suddenly became very very slow to scan documents. It's connected wireless. 

I already updated HP software and run scan doctor, but nothing changed.

Anyone can help?

Thanks,

Udish

[A4Apollo · Accepted solution]

Hi! @Udish, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand when you scan the printer it scans the documents very slow.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy from the printer?

Is your printer connected by a wired or a wireless connection?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

Uninstall the printer software from the root level and install the full feature printer software on your PC.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Update the full feature printer software using this link. Click Here

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Lastly, try scanning using HP smart app on your PC.

Refer this article to know more information about using HP smart app. Click Here

Refer this article to further troubleshoot scanning issues. Click Here

Let me know if this works!

Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Udish]

Hi Mr. Robot,

Thanks for the help. Now it scans normally.

Udish

[A4Apollo]

@Udish, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm glad I was able to answer your query today.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂