• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi,

I am trying to scan into network folder from HP Color Laser Jet MFP 178nw. I have a Synology NAS which has a shared folder. All scans which I start from the printer should land there. I tried scan to WSD, but currently the scan is going into the Windows Scan and Fax program. I tried to enter the NAS network folder adress under use network folder, but windows does not accept the NAS network folder adress. When I use the same address in WIndows Explorer it works.

Is there another way to scan to a network folder on a NAS? I did not find any settings in HP MFP Scan and HP Smart. With these programs I can save a scanned document into the NAS network folder address. I want to be able to scan into the folder by pressing the scan button on the HP Color Laser device.

1 REPLY 1
HP Recommended

@Dobrinia 

 

Welcome to the HP Community --

 

According to the documentation I've found,

Your printer does not support Scan to Network from from the printer.

 

Said another way:

The printer does not support SMTP / Digital Scan to Network Folder

 

Product NameHP Color Laser MFP 178nw
Digital Sending Standard FeaturesScan to WSD; PC Scan

 

 

-- For those reading --

  What might work?

      Offered FYI

 

If not done,

Install the full driver printer software onto your computer.

 

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Color Laser MFP 170 Printer series Full Solution Software and Drivers 

Download, Save, Install > Restart the computer and log in.

 

 

-- NAS Notes --

  • Map the NAS folder to your Windows machine - Follow the prompts to retain the mapped location and the login credentials after Windows is restarted / rebooted
  • Set the SMB settings in both Windows and on the Printer.
  • Remember → An older NAS might be dependent on SMB1
  • Set the destination folder on the NAS as Shared and include read / write permissions open to all.
  • It might be useful / needful to to add the folder (on the NAS) to Group "Everyone".
  • Permissions for the NAS folder can be checked in Windows but not edited in Windows.

General Example - Windows - Scan to Shared Local or Network Folder

HP_Scan_Windows_Scan_to_Network_Folder_1HP_Scan_Windows_Scan_to_Network_Folder_1

 

Example - Windows - HP Scan - Main menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_149025_HP_Scan_Menu_PDF_More_Destination_14

 

===================================

Message Content References

 

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Color Laser MFP 178nw

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.