Scan is Skewed ~2 degrees every time (HP 8755)

[RickyL310]

My scans are all askew by a couple degrees.  When copying through the Automatic Document Feeder, the hard copy is fine.  When scanning to a file, the doc is skewed. 

Similar with other posts, but I don't see a "Straighten Content" checkbox anywhere for my HP 7855. 

I've tried the following and still don't have the issue resolved: 

- Looking for an advanced settings menu on the printer/scanner itself.  

- Downloaded: Print & Scan Doctor

- Downloaded: HP Universal Scan - Full Feature Software and Driver (all 411MB of glory; just to scan)

Any help would be greatly appreciated!

[Nal_NR]

Hi @RickyL310,

Welcome to the HP Support Community. 

I'll be more than glad to help you.

I understand that you are facing issues with HP OfficeJet 7612 Wide Format e-All-in-One wherein the scanned document is skewed.

This issue could occur if the rollers are not aligned properly or worn out.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: HP Customer Support - Software and Driver Downloads

Let me know if this works.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @RickyL310,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[RickyL310]

Hi @Elohi_NR.  Appreciate the quick response, however that did not fix my issue.  

The rollers seem fine - hard copies using the Automatic Document Feeder are aligned correctly, it is only the 'scan to file' images that are askew.

This other thread has a similar problem.   

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/OfficeJet-Pro-8725-scans-from-the-feeder-are-s...

I was able to find the similar "Straighten Content" on my HP scan utility, but that didn't resolve my issue.

Also - I have the HP 7855 ENVY (not the OfficeJet 7612 Wide Format).  

Any thoughts?

[Nal_NR]

Hi @RickyL310

This might require one on one interaction to fix the issue. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[RickyL310 · Accepted solution]

Answers seem to be "unfortunately, you're past the warranty period - so your only recourse is to buy another printer".  So I'll close the thread and shop other brands next time I'm looking.