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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎10-02-2024 01:56 AM

HP Recommended
Product: HP ENVY 6420e All-in-One Printer
Operating System: Microsoft Windows 11

Good day,

 

I recently acquired a new printer and have encountered a technical issue with the scanning function. When utilizing the feeder tray to scan multiple documents, I am unable to specify the number of pages to be scanned at a time. Currently, the printer scans all pages simultaneously and combines them into a single document.

 

For instance, if I insert nine pages into the feeder, the printer scans all nine pages at once and generates a single document containing all the scanned content. However, I require the ability to scan only a specific number of pages, such as three pages at a time, and have each set of scanned pages saved as a separate document.

 

I kindly request assistance in resolving this issue and enabling the desired functionality.

 

Thank you for your attention to this matter.

 

Best regards,

 

Boris

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