Scan multiple pages not working

[DennyHo]

I had to purchase a new 6978 because the old 6978's print head went dead. The new 6978 works fine with the exception that the multi-page feeder will not work for scanning. It works great for copying. but when I press scan and tell it to scan to my computer it only scans the platen and even though there is multiple pages in the document feeder and even though it has a special message letting me know that it knows that, when it comes to scanning it only scans the platen and not the multiple pages.

[Ahat]

I have the HP Officejet Pro 6978 and it use to scan multiple pages from the top tray but now l am unble to scan multiple pages of documents into one file. I need help and don't know what is going on. My work demands that l am able to scan these reports together in one file, do l have to go buy a new printer with a better scanner?

[DennyHo]

Reloading my software several times helped and fixed this problem.