Scan multiple pages with Foxit Phantom PDF

[Taw1000]

I am using Foxit Phantom PDF as my PDF creator.  I cannot scan multiple pages at the same time - that is when I put multiple pages on the document feeder of the printer, the first page scans fine and transfers to Foxit, the second pages feeds, but doesn't scan and the scanning process then shuts down.  I have been in prolonged contact with Foxit and they have duplicated the problem using the HP printer driver configuration and cannot offer any help.  They maintain that HP needs to address the problem.  Has anyone else experienced this problem and if so, how have they solved it?

[ShlomiL]

Hi,

Let's move the Foxit Phantom PDF software aside for a moment.

What happens when you scan using HP Software, can you see any similar behavior?

https://support.hp.com/nz-en/document/c03466081

Please try it with the HP Scan Software if installed, as well with the Windows or other scanning methods listed within the 'What other scanning apps or methods can I use?' section of the document.

Additionally, can you successfully copy multiple pages from the document feeder of the printer? that's in order to ensure its hardware functionality.

Please let me know the results,

Shlomi

[Dragon-Fur]

@Taw1000 

I have just one idea - may work or may be a complete waste of time...

Even if you are not using it, consider:

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

I currently do not have a license for Foxit Phantom and cannot test.

Regardless, I don't have your printer model.

It might be enough to have installed the Adobe Reader DC - the printer software does like Adobe Reader.

Foxit and Adobe are very similar, though I cannot say whether this is true for the "Phantom" version.

Try installing Adobe Reader DC > Restart the computer and log in > Use your Foxit software to try again.

and / or

Install Adobe Reader DC > Restart the computer and log in > Try the not-phantom Foxit Reader software.

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology.

[Dragon-Fur]

@ShlomiL 

Yes, I am stalking you.  Smiling.

Really, I just did not see you when I clicked in.

[Taw1000]

The HP scanner software works fine as does the Windows scan software.  The issue only occurs when using Foxit Phantom PDF.  Since I want PDF documents, not photos and the scans using either HP software or Windows software produces photos of the documents, I need to convert each photo into a PDF and combine the files.  This shouldn’t be necessary.

[Taw1000]

Thanks for the suggestion, but that doesn't fix the Foxit problem.  Looks like I will have to buy Adobe software to ease my redundant work.  

[ShlomiL]

Hi,
The HP Scan software surely supports PDF scanning.

Place the originals on the top feeder and select Save as PDF from the HP Scan software, the scan will be saved as a PDF with multiple pages.

If the issue was relied on the HP Software you would clearly see it from any other software, not only from Phantom PDF.

@Dragon-Fur - no stalking there, just cooperation, similar thinking or too much time to pass in home for all 😉

Cheers,

Shlomi

[Dragon-Fur]

@ShlomiL 

I was laughing about the "stalking" because we had tripped over each just a short while before this.  Smiling.

Any chance the HP Smart App could help?  It is clever software.  Smiling.  It certainly supports PDF printing.

Never heard of a "pw" model.  ??

Compatibility indicates the mobile version is supported (somewhat) for the "dw" model in this series, yes?

Yes, I realize this is not Phantom Foxit - it is more of a "What about this" question.

@Taw1000 

Foxit Phantom is simply not something for which there is a guaranteed outcome.

The intent in our answering is to make sure that the printer and the OS are functioning as specified.   At the least, the effort to determine whether the supported options do work can help you determine whether Foxit Phantom has a chance of also being functional.

No, that does not fix your issue with the Foxit software.  

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[ShlomiL]

Yes sure, I’ve been laughing too @Dragon-Fur.

@Taw1000 - both the HP Scan and the HP Smart options allow PDF scanning of multiple documents to a single file.

Also Digital Filing allow a such for both email or a shared folder.

Also, IRIS Pro OCR program offers such capabilities and provided with a free license as long  as tue Full Feature HP Software is installed:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-mfp-m277-series/7089945...

Personally, I think you have quite many options to achieve you purpose with no need to purchase or use any other software but you’re probably simply miss use the provided software for that purpose, I really can’t see any reason to purchase additional software.

Let us know your exact needs, it seems to me as whatever you try to achieve can be easily achieved with the provided software, unless I’m not fully clear with your needs.

Shlomi

[Taw1000]

Hi

Thank you for the suggestion.  I have attached a screen shot of the message I get when I try to run HP Scan.  I have tried to update my drivers from the HP website but it says I am up to date.  Do I have to uninstall the software for the printer/scanner and reinstall before I can use HP Scan?