• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP MFP283

I used to have a auto detect photos in the page size, it's not there anymore... Why,

 

I'm using the latest version of HP Start (downloaded yesterday,

5 REPLIES 5
HP Recommended

@yallaire 

 

Welcome to the HP English Community --

 

If you are referring to HP Smart, the application does not (at this writing) "Detect Photos".

 

<< Supported Versions of Windows >>

 

HP Scan, part of the full driver printer software, supports Detect Photos.

 

HP Universal Scan (essentially the same software) also supports "Detect Photos".

 

HP_Universal_Scan_Menu_JPEG_Page-Size_6HP_Universal_Scan_Menu_JPEG_Page-Size_6

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

That's a shame, it used to be there somehow someone decided to remove it!!!

 

One can search Youtube and find videos from a few years back that has that option !!!

 

Thanks.

HP Recommended

@yallaire 

 

You are welcome.

 

Interesting - I've never seen what you describe in the years I've been using the HP Smart app.

 

In so much that I was aware, HP Smart never included "Detect Photos" as a means to scan multiple photos placed on the flatbed and detect the boundaries of the individual photos.

 

That said, I don't pretend to know everything about the app and about every platform where the app is used.

 

I don't have another answer for you.

 

============================================

 

HP Smart includes a much different "Detect Edges" settings that might be useful to detect the outer boundaries of the scan content.  In my experience, the results can be inconsistent - best to adjust the edges where they are wanted.

 

"Detect Edges" is not a "Detect Photos" feature.

 

HP_Smart_Win_Scan_Photo_Share_5HP_Smart_Win_Scan_Photo_Share_5

 

---------------------------------------------------------

 

HP Smart - Windows - includes the nice feature to gather and print more than one photo on a single sheet of paper large enough to accommodate the images.

 

HP_Smart_Win_Multiple_Photos_per_Sheet_All_4HP_Smart_Win_Multiple_Photos_per_Sheet_All_4

 

The ability to gather and print one or more photos on a single sheet of paper is also available in other Windows applications.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Screenshot_20250207_161421_YouTube.jpg

 there is a detect photo in this hp app in page size

https://youtu.be/XrgEtp7DJVo?si=rybk8dKjKl3wvqph

HP Recommended

@yallaire 

 

OK --

 

Both of the references you provided are for HP Scan

Not HP Smart.

 

HP Smart does not support "Detect Photos".

HP Scan supports "Detect Photos".

 

I just don't have another answer for you.

 

HP Smart and HP Scan are different animals.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.