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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-22-2022 08:32 AM

HP Recommended
Product: HP Officejet pro 9010
Operating System: Microsoft Windows 10 (32-bit)

When I scan multiple sheets, I end up with 4 pdf files.  I want the multiple sheets to be scanned into one document.

 

Thanks in advance,

Jerry

Category:
8 REPLIES 8

‎09-22-2022 12:35 PM

HP Recommended

Are you scanning from the flatbed glass or the ADF? How are you scanning? Desktop app or HP Smart?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-25-2022 09:07 AM

HP Recommended

It was through the ADF.  Fed 4 sheets and got 4 PDF files.  I wanted it to scan into 1 4 page document.

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‎09-25-2022 10:40 PM

HP Recommended

Ok from the ADF, but I still need to know what program you are scanning with, is it HP smart or the HP Scan program.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-26-2022 05:28 AM

HP Recommended

I used the desktop application.  I was unable to use the  printer's display because I couldn't figure out where to send the resulting scan.

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‎09-26-2022 10:03 AM

HP Recommended

Repairatrooper_0-1664208120097.png

This is where the setting is on my version of desktop scan. This is modifying the default so once you save it as disabled it should always add all documents to one file.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-26-2022 10:22 AM

HP Recommended

My software doesn't have the same settings as yours.  When I click: "More", and then Document, all I have is Adjust documents, Erase edges,and Cleanup background.  I checked the other tabs and there is nothing that says Separate documents.

 

How come?

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‎09-26-2022 10:26 AM

HP Recommended

Is there a way for me to attach a screenshot to this?  I replied from my cell phone but decided to reply from my PC hoping I could provide a screenshot of my settings screen, but there doesn't seem to be a way to do it.

Jerry

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‎09-26-2022 10:34 AM

HP Recommended

When you opened up your desktop app and clicked on Scan, did you choose "Scan a Document or Photo" or "Scan to Network Folder Wizard"?

 

I always choose the first one.  But, as a test to see if those additional settings appeared, I chose the other one and after a few minutes got this popup error "HP Scan to Network Folder has been locked.  For more information, contact your network administrator or the person who set up the printer.".  Why would I get that?  This is my printer in my house??

 

Jerry

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