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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-26-2020 07:19 AM

HP Recommended
Product: 3050A
Operating System: macOS 10.15 Catalina

Thunderstorms messed up my printer.  Downloaded and installed drivers again, and removed old.  Cannot get scan to work. Tells me that Webscan is disabled, and to go to administrator settings to enable.  But when I get to that, there is nothing on the page concerning Webscan.  How can I enable webscan, and why is it disabled?  Makes no sense.  Worked perfectly before storm.

4 REPLIES 4

‎08-26-2020 09:33 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Check out this resource on how to enable Webscan:

https://www.youtube.com/watch?v=QL1obc9FDyI

 

Some useful info:

1..  The EWS will indicate "You cannot use this function because it has been disabled"

2.  Go to the tab on "Settings" > "Security" > "Administrator Settings"

3.  Enable "Webscan"

4.  Go back to "Scan" and you will now be able to use Webscan on your Chromebook.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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‎08-26-2020 12:29 PM

HP Recommended

There is not a link to go to Administrator when I click on settings.  This is all that is there.  I cannot click on Administrator.  It shows up but will not let me click on it.  When I choose us/canada and English as the language and click apply, nothing happens from that point. I tried to take a picture of the page, but it apparently will not go through due to HTML error.  IS there another way to attach a picture to this post?

 

 

IMG_7996.jpg

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‎08-26-2020 12:31 PM

HP Recommended

Forgot to say I am using a MAC desktop

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‎08-27-2020 08:21 AM

HP Recommended

Hi,


Can you download the software from this link:

 

https://support.hp.com/sg-en/drivers/selfservice/hp-deskjet-3050-all-in-one-printer-series-j610/4066...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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