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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-14-2021 06:28 AM

HP Recommended
Product: HP 7612
Operating System: Microsoft Windows 10 (64-bit)

Since a couple of the scanning option disappeared from the HP software, it does not connect to Windows scan and Fax option, it work on web server. Find a solution on HP Smart but still would like to my application to work fine or i have to use new app just a solution (easy) on how to remove the old software. Enough garbage on my laptop.

Printer work well. Tried uninstall (which fail for some unknown reason) reinstall but still not working.

Silvano

Category:
1 REPLY 1

‎10-17-2021 08:31 AM

HP Recommended

@Succe, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, which app were you using to scan?

Are you referring to the full-feature printer driver - the printer assistant app?

 

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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