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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Envy7640
Microsoft Windows 10 (64-bit)

Since the last automatic HP update, my PDF scans now open with Edge.  This is true for specified PDF as well as Everyday scans.  Why?  My computer connection to the printer is wireless.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @andi223

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the PDF scans open in Edge browser.

 

Don’t worry, I’d love to help!

 

Microsoft Edge is not only the default web browser in Windows 10 but also the default PDF reader.

 

Open File Explorer and navigate to a folder containing your PDF file. Right-click on a file and choose “Open with > Choose another app”.

A pop-up will appear that will let you choose a program for just one time. Or you can also select the “Always use this app” link to make it permanent. From this window, choose the default PDF reader of your choice.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @andi223

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the PDF scans open in Edge browser.

 

Don’t worry, I’d love to help!

 

Microsoft Edge is not only the default web browser in Windows 10 but also the default PDF reader.

 

Open File Explorer and navigate to a folder containing your PDF file. Right-click on a file and choose “Open with > Choose another app”.

A pop-up will appear that will let you choose a program for just one time. Or you can also select the “Always use this app” link to make it permanent. From this window, choose the default PDF reader of your choice.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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