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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-23-2020 01:20 AM

HP Recommended
Product: Deskjet 4675
Operating System: Chrome OS

I have been using my Deskjet 4675 successfully to scan documents to my HP Chromebook for a few years.  I would connect to the IP address of the device, and select the SCAN option on the home page.  A few months back the SCAN option no longer appears on the EWS home page.  So I am unable to scan from my HP Chromebook.

 

However, if I try the same steps from my wife's older HP Chromebook, everything works.

 

I do not have any Microsoft Windows or Apple Macs in my home to try.


 

Category:
3 REPLIES 3

‎10-23-2020 01:51 AM

HP Recommended

Hi,

What do you see where browsing to the printer's IP Address from your Chromebook? can you see the HP page or anything else?

 

As you do see the Scan option from your wife's  Chromebook, that means the option is still available, the question is why it is not seen on yours.

 

May you add a screenshot of the page shown from your Chromebook? to get some better understanding of what is shown instead, and why?

 

Shlomi

 



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‎10-23-2020 06:04 AM - edited ‎10-23-2020 06:06 AM

HP Recommended

Here is a screenshot.  Note no SCAN option in the top bar.

Screenshot 2020-10-23 at 5.29.18 PM.png

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‎10-23-2020 06:11 AM

HP Recommended

Screenshot 2020-10-23 at 5.29.18 PM.png

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