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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-15-2018 10:52 AM

HP Recommended
Product: HP LaserJet Pro 200 color MFP M276
Operating System: Microsoft Windows 10 (64-bit)

I am having a problem with my scanner. When I scan a page through the feeder on the top of the printer, the scan shows up blank in my drive however when I put the page on the scanner itself, the scan works. Can someone please help me fix this as I do need to use the feeder for multiple pages. This has never happened before and I've had the printer for a few years now. Thank you! 

15 people had the same question
3 REPLIES 3

‎01-15-2018 11:42 AM

HP Recommended

Hi,

Please ensure the scan Source within HP Scan is set to Original Feeder (If Loaded) and not to Flatbed Glass witll may explain a such.

 

Shomi



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‎01-15-2018 12:35 PM

HP Recommended

Thank you very much for your response. I have done this and it is stil showing up as blank. Do you have any other suggestions? Thank you!

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‎01-15-2018 01:44 PM

HP Recommended

I actually just did a hard reset and it worked. Thank you!

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