Scan to Computer 8015e

[PattiMM]

When I want to scan from the printer, it doesn't actually scan unless I get back to my computer to start the process, is this normal?  I am constantly walking back n forth from the printer to the computer whenever I need to scan.

What happens if someone in the house wants to scan and my laptop is not home??  Can they still scan?

Our old HP use to scan to email but I guess this new one doesn't have that feature!

[Dragon-Fur]

@PattiMM 

Welcome to the HP Community Forum.

You did not include your Operating System / version.

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@PattiMM wrote:

Product:   HP OfficeJet 8015e All-in-One Printer 

Operating System:  Unknown

Software / Application:  Unknown

When I want to scan from the printer, it doesn't actually scan unless I get back to my computer to start the process, is this normal? 

I am constantly walking back n forth from the printer to the computer whenever I need to scan.

What happens if someone in the house wants to scan and my laptop is not home??  Can they still scan?

Our old HP use to scan to email but I guess this new one doesn't have that feature!

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If for a supported version of Windows...

Full Driver printer software (for Windows) installed on your computer:

Install the Full Feature Software / full driver printer software.

Once installed, the full driver printer software supports enabling the Scan to Computer setup.

Start the Printer Assistant > select tab Scan > Manage Scan to computer > Enable

HP Smart application (for Windows) installed on your computer:

You can use HP Smart to scan and then "share" that scanned data with one or more mail recipients.

Add your sender's email address to the Windows Mail application

Open HP Smart > Scan content and then "Share" that content (email)

For others in the household:

If your computer is not at home, is not switched on, is not available,

the software on your computer cannot be used to direct jobs to and from the printer.

Each person needing to scan needs the appropriate setup installed on their device to use the printer.

For example,

If the device is a Windows computer, to Scan from printer to computer,

Install the full driver printer software and enable Manage Scan to computer

HP Smart can also be installed on each Windows computer.

If the device is a supported Mobile device that supports HP Smart,

HP Smart Mobile supports Scan > Share to one or more recipients using your device's installed email client app.

What else?

“Print Anywhere App” Supported on Select Printers (replaces the old ePrint feature)

  HP Printers - Print Anywhere with the HP Smart App

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Examples...

Example - HP Smart - Windows - Scan and "Share"

HP_Smart_Win_Scan_Document_Share_1

Example - Full Feature Software - Installed on the local Windows computer

Programs_and_Features_Printer_Desktop_Icons_9

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Printer Software - Full Feature Software / Full Driver printer software (for Windows)

Video:

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

Reference

Technology Tips - Video Gallery  -- From our HP Expert greenturtle

"Technology Tips" Officejet Pro 8010 

and / or

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Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

Easy Start Installation Package - Information and Download / Save

• Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
• Download and Save the current version of the Easy Start Software installation package  to install your print software

 Easy Start can be used to install your printer software or the HP Smart application.

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

‎

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 8015e All-in-One Printer 

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