Scan to Computer - Computer not Listed

[Pops-CMH]

I recently upgraded to Windows 10.  The OS discovered the printer, and I can print just fine.  But "Scan to Computer" doesn't work because the PC is not now not listed on "Select Computer" screen on the printer.  I have installed the HP Smart application on the PC, and can scan a single page, but the "Scan to Computer" feature on the printer allows a multipage document to be scanned directly to the PC.

How do I make the Windows 10 PC appear on the display?  It worked fine when the PC was running Windows 7 Professional.

Thansks.

[Dragon-Fur]

@Pops-CMH

Download, save, and install the Full Feature Software for your printer:

HP Photosmart 6510 e-All-in-One Printer series - B211 Full Feature Software and Driver

Video Help is available at the bottom of your Software and Drivers support page.

Reference

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Photosmart 6510 e-All-in-One Printer series - B211

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

[Pops-CMH]

I had that driver installed, but removed it and started all over.

With the B211 driver installed, the PC appears in the "Scan to Computer" window, but when selected a message is returned that the connection to the PC is lost.  When clearing the message on the printer, the scan commences and works fine, but does not allow subsequent pages to be appended to the scan.  Once this first scan is complete, subsequent scans work the way they used to under Windows 7, for an unspecified period of time (minutes).  Then, the problem restarts - scan the first page, clear the error, then scan a multi-page document as normal.

Any ideas here would be greatly appreciated.

[Dragon-Fur]

@Pops-CMH

Ideas...

From  Troubleshooting > Scan 

Solutions, in order:

 Network Scanner Connection Error (Windows)

Don't forget the "other" scan solutions suggested in Step 9: Try other scanning options of the Troubleshooting document.

If scan software works from the computer, this may be the best (and perhaps only option) to scan with this version of the software and Windows 10.

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In general, if you do something repeatedly and the result does not change, look somewhere else for the solution.

• If you have never done so, consider updating the printer Firmware

Read all instructions before updating printer firmware.

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• Check / Install Windows Updates 

Settings > Update & Security > Windows Updates > Check for Updates

If updates are installed, Restart the computer and log in

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Although TCP/IP port is not a "scan" solution; consider it if other measures fail to provide results.

• If you have installation, offline, or port issues, see:

Example:

1. How-to “Create TCP Port” Contributed by greenturtle

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

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• Troubleshooters

The Doctor:  HP Print and Scan Doctor – Help Resolve Printer Issues

HP Troubleshooters – Computer / Printer

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• Error "connection lost" is different from "not enabled"

IF the error suggests Scan is not enabled, fix the setting.

Printer Assistant (shortcut icon on Desktop named for printer) >

Tab Print, Scan, & Fax > Manage Scan to Computer > Enable

Optional:  CHECK Automatically start Scan to Computer when I log into windows

Close

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More information on Scan program alternatives:

Dragon Document – Collection of Help, suggestions, links to how-to videos, and examples: 

Scanning Program Options

Topics / Sections – various, including:

• Know and Understand Scan DPI / Scan Resolution options

• HP Scan Extended – Exceptional standalone free scan program:  Single, Multiple scans, image and PDF scans, Auto-Detect (extracts image / document boundary). Download, save, and install to use.

• NAPS2-- Not another PDF Scanner – free standalone program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.
• Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)
• HP Scan and Capture from Windows Store (Requires Windows 8 or higher)

• Webscan (Does not require installed printer software)
• And others…

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

[Sanchez2]

I'm trying to scan a document but my computer is not listed to my printer