Scan to Computer Continually Fails

[dschaefer]

Hello,

I've had this all in one for about 3.5 years. On our old Windows 10 64 bit machines, the scan to computer would routinely fail. HP obviously knew this was a problem and had developed a tool to detect that it was broken and then fix it (why not just fix the scan to computer tool, I'm not sure). It was a pain, but the fix tool generally worked.

Now we've got new Win 11 laptops. First, the HP website only recommended to install HP Smart, which did not give us full use of our device. After learning that I needed the full software utility, I installed it. Scan to PC worked, for a bit. It failed again and I got a notification to fix it. I ran the trouble shooter and it said I needed software, but didn't say what, only pointed me to the download page with 10 different downloads. I checked the firmware, it was up to date, I checked the "software utility" and it was what I already had too. I have no Idea what I'm missing now.

I hit skip to continue the tool, it said there was a device manager error and to restart. That did nothing. Driver check shows an exclamation point, but no details. The "Windows (WIA) Scan" processed for 10-15 minutes and now shows a wrench symbol, which is certainly informative. "HP Twain scan" says "The Twain component is being used by another process, scan after a restart. Remove the software by clicking "uninstall". Reinstall the software from the product CD or by downloading."

It does say I can still scan from MS Paint, so that's a plus. ‌🙄‌

So I uninstall and reinstall the software, and at the end it says Hey, there's better software, HP Easy Start, available. Only option is "get software", so I click it and I get a page that says "Sorry, we don't support this operating system." with no options. No back, no skip, no use the old software (which I think is now installed?), nothing but the X in the top right corner.  So I click it.

And scan to PC still doesn't work.

That's only on one of two identical laptops. The other is still stuck on the Windows WIA thing.

Meanwhile, I'm using "scan to email" because my HP printer can't talk to my PC. I guess I could probably go through the HP scan tool and scan manually, but most of the time we just need to put something in the feeder and scan it. No need to tweak settings, etc.

Is there any way to make scan to PC actually work?