Scan to Computer Disabled

[BobKlein]

Scanning option from printer console to computer looses connection and in order to establish it again I have to logoff of windows and log back in.  All other scanning and printing options continue to work when this happens.  I have been to support twice now but the problem is still there.

I have tried to disable and then enable but that doesn't work

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!

[BobKlein]

There is no ports tab under properties.  There is only a General and Hardware Tab

[BobKlein]

I can print and scan from my computer so the IP address is correct.  I just cannot enable the printer to computer scan

[BobKlein]

Oops, I selected the wrong properties.  I found the Port tab and it has the same IP address that is displayed on the printer

[greenturtle]

Hi,

How is the PC connected to the printer?  USB or wireless?

Can check if there are any firmware updates for the printer?

This resouce  (example) will be useful

Updating FW on HP OfficeJet Pro 8740

Why updating printer firmware is important? (on Color Graphics Display)

This resource might also be useful for you:

Hope that helps!

[BobKlein]

It is connected wireless.  The 2 times I went to HP support they verified all all updates are current.   For some reason after a couple of hours it looses the connection only from the Printer to my computer but not from the computer to the printer.  If I logoff and logon the connection is established,  But it will loose it after a couple of hours.