Scan to Computer No Longer Working

[Mamaluke]

When I initiate a scan from my printer to the computer, I get an error message that says that there is either no connection or that the scan application on the computer is currently in use.

I can scan normally when using the HP Scan SW App initiated from my computer. I can scan normally from the printer to a memory device connected to the printer.

The HP Print & Scan Doctor SW says everything is up to date and OK.

Any ideas?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Yuo need to ensure that you have the FULL feature software installed first and then enable the Scan to Computer feature.

If you have not installed the FULL feature software, the following resource will help you :

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer

If that doesn't work, we'd suggest that you Uninstall and then Reinstall the FULL feature software.

Hope that helps!

[Mamaluke]

Thanks to all for the quick response.

I uninstalled and reinstalled the FULL feature SW and the scan to computer functionality has been restored.

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[Mamaluke]

Scan to computer is now working after downloading and reinstalling the Full feature SW.

I had previously downloaded and run several times the HP Print & Scan Doctor.  It always told me that everything was AOK. 

[greenturtle]

Hi @Mamaluke,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

[BITSY2]

scan to computer no longer working

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
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Thank you