Scan to Computer directly from printer not working

[CR20]

i installed the latest full feature software from the hp website. i ran scan doctor but nothing works with being able to scan directly from my printer control panel. it used to work perfectly fine but i had to reset my surface for other reasons and now when i try and get it set up i just cant get it to work. when i scan from the hpsmart app, it works perfectly fine. everytime i try to scan from the printer it says this feature isnt turned on and even though i downloaded the full feature software, i dont see any apps on my surface to be able to open and play with settings except for the hpsmart app. please help.

[TEJ1602]

@CR20, Welcome to HP Support Community!

I see that you have issues with scanning directly from the printer to the computer, follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Step 1: Uninstall and reinstall the printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

NOTE: 

Do not disconnect the printer from the network when uninstalling the software.

1. Disconnect the USB cable from the printer, if necessary.
2. In Windows, search for and open Control Panel.
3. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.
4. Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.
5. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.
6. Go to HP Software & Driver Download, type your printer model and follow the instructions to download and install the driver.
7. During the installation, select the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.

Try to scan. If the error persists, continue to the next step.

Step 2: Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CR20]

tried the hp scan doctor a million times and for it keeps coming back with scanner driver error. i have downloaded the full driver software from the hp website for the hp envy 5540 a bunch of times. i tried uninstalling and reinstalling and nothing works. The Windows acquisition image service is running as needed. When i try to download the full software, it shows 2 options for the 5540. any idea why there are 2 options of full software packages?

[ShlomiL]

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Spoiler

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Regarding the 2 software versions listed at the HP sire, this is an error which should hopefully be corrected soon, please be sure to use below drivers only for Windows 10:

https://ftp.hp.com/pub/softlib/software13/COL61235/mp-147821-1/EN5540_Full_WebPack_1119.exe

Shlomi