• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-26-2020 04:20 AM

HP Recommended
Product: ENVY 5640

Hi every one,

 

I want to know how to change the "Scan to->computer" menu?

For my old computer I can choose on the screen of the printer : SCAN/Computer/Name of the Computer/Scan shortcut : Save as PDF.

But now, I've got an other computer. My new computer appears on the screen but to scan for an email, printing, OCR or for a fax but  not PDF.

 

If I choose "Computer not listed", It says " To scan to a computer, make sure that the scanning software has been installed and configured on your computer.

Open the printer software, select SCANNER ACTIONS and then select MANAGE SCAN TO COMPUTER"

 

But I don't have that "SCANNER ACTION".

 

Does anyone knows how to change this menu please?


Regards

Tags (1)
1 REPLY 1

‎03-30-2020 06:12 AM

HP Recommended

@kelkun2bien, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • What is the Operating System installed on the computer?
  • How is the printer connected to the computer?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.