Scan to Computer from Printer Dashboard

[Alastair15]

So I've discovered within HP Scan Assistant the area where I have to activate the "Scan to Computer" function to allow me to use the Printer Control Panel / Dashboard to process quick scans. It works fine, and I checked the box  Automatically Start Scan to Computer when I log on.   I have made sure that in "Services" Windows Image Acquisition  WIA  is Running - Automatic - Trigger Start.  So that seems to be good.    The problem is that after I've shut down my PC at night, and then re-boot next day "Scan to Computer" on my Printer Dashboard is not available, and if I check in HP Scan Assistant it shows me there that the feature is not available, ot enable it re-start the Printer.   If I restart the Printer all is good again.    Is there anything I'm missing to get the feature "Scan to Computer" to remain active after re-boot of the PC? 

Have been on for hours with HP and all that is happened is the issue has gone around and around and we end up back at the same place - no better off. Loaded latest sotfware and HP Smart - it is mind-blowing the number of blind alleys that have been examined.

Has anyone else exxperienced this issue with Scan to Computer from the Printer Dashboard, and if so have you found a fix please?   (Fairly new HP OfficeJet 8125e connected USB and WiFi)

[Dragon-Fur · Accepted solution]

@Alastair15 

Welcome to the HP English Community --

Dragon Opinion - FYI only - "Take or Leave"

The source of the issue might be "something" buried in Windows --

Yes, I know how that sounds .

IF that is the case, I do not know of a solution.

I've had two types of systems -- those that can consistently manage the setup and those in which the settings are always correct and yet the ScanToPCActivationApp.exe process simply refuses to cooperate.

I leave the process disabled by choice.

True -- ScanToPCActivationApp.exe is not supposed to be flaky, fussy, or trashy.

True - the process should work as designed.

True - there is naught odd or weird about the printer itself.

I suspect, without any direct evidence, that the ScanToPCActivationApp.exe might be vulnerable to one or more Windows instructions (libraries) that can be lost, corrupted, become unlinked.  

If there is a modicum of control available, you might be able to force it (enable / disable the process) from within the Task Manager.

Scan_Assistant_Manage_Scan_to_Computer_1

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[Alastair15]

Thank you,

In my Startup Apps there are 5 consecutive (identical) entries "Scan to PC Activation App",  All are set "Disabled"

I have chosed the first (on top of the list) and highlighted it and changed it to "Enabled", and shall now test and see if this makes a difference.  I don't understand why there are 5 such Startup Apps, but that's beyond me.

Thanks for your comments.  I suspect that if it makes no difference I will do as you have done, and ignore the "Scan to PC" feature in future.   

[Alastair15]

Dragon-Fur  Thank you.  I have followed your guidance and throught the "Startup Apps and Task Manager" have discovered that the app was set to disable.  I have enabled (one of the 5 entries) and now I can re-boot my PC and the Scan to PC remains active as I wished it to

Thank you for this

[Dragon-Fur]

@Alastair15 

Hmmm...

There should be only one process per physical printer.

Try

Close HP Smart (if open).

Close any other print apps / software.

Restart the printer and the computer.

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Question / Concern Answered, Click my Post "Accept as Solution"