Scan to Dropbox Shortcut Again Not Working after Firmware upgrade on 9015

[Obladi007]

As of 4/5/25, for the third time in a year, likely because of a faulty firmware update, the Scan to Dropbox, to Email or other web based service does not work. This time won't work either through the printer menu or through the HPSmart app directing it to send from a printer scan. The scan goes along fine but HP Smart gives error message "There was a problem with your shortcut. Please try again later."  Later means never. What is wrong with HP in that this issue has happened now with each firmware update. And NO, it is NOT my internet connectivity which is fine!!

[Obladi007]

This is true whether the scan is initiated from the printer or from HP "Smart."

[Garp_senchau]

@Obladi007, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart Web Services on the Printer

Go to Settings > Web Services > Remove Web Services

Then re-enable them to get a new printer code and re-register with HP.

Sign Out and Back into HP Smart

Sign out of the HP Smart app and sign back in.

Re-add the printer and recreate the shortcut.

Also, refer to these guides: HP printers - Print with HP ePrint | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Obladi007]

What ultimately helped was just deleting the shortcut entirely and adding back a new one. Works fine now.