cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 1
5 2 0 0
Message 1 of 4
108
Flag Post

Solved!

Scan to Dropbox - resolution too low

HP Recommended
laserjet PRO MFP M428fdw
Microsoft Windows 10 (64-bit)

I successfully configured dropbox account on my Laserjet PRO M428fdw. I can scan and save directly into dropbox from the printer. The problem is that I am limited to 150 dpi. How can I scan with greater resoution from the printer? 

What I am doing step by step from the printer interface (using the built in touch screen display)

- From the home page I select APP

- There are some preloaded built in APPs already installed (I did not install any app): "Scans a email", "Drive", "Dropox", "Update App". 

- I select the Update function and it says that all the APPs are updated

- I select Dropbox and I succesfully gain access to the account I configured

- I select "Scan and upload"

- Now there are many scanning options (doc format, color, resolution...). I select "resolution". Here there are only 3 possibile settings: 75, 100 and 150 DPI. How can I set a greater resolution (at least 300 dpi) considering that scanner optical resolution is 1200x1200. Why is it limited to 150 dpi max only). This is not enough in many cases. 

 

Thanks in advance for any help

 

3 REPLIES 3
Level 16
Level 16
29,503 29,237 2,621 9,736
Message 2 of 4
Flag Post
HP Recommended

@dropbox 

 

Edits - Update - Add Content

 

Resolution is limited directly on the printer.

 

Use scan software on your computer to achieve the higher resolutions.

 

Printer Software

If you have not done so, install the full solution software for the printer:

HP LaserJet Pro M428/M429fdw Printer Full Software Solution 

 

and (Optional)

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

============================================================================

 

Examples (might generally apply to Laserjet printer)

 

Example - HP Scan - Windows - Scan Menu

9025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_3

 

 

HP Smart - Windows > Scan

HP_Smart_W10_Scan_Document_Screen_1HP_Smart_W10_Scan_Document_Screen_1

 

 

References / Resources

 

HP LaserJet Pro MFP M329, M428-M429 - User Guide

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet Pro MFP M428fdw 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Author
Level 1
5 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks a lot Dragon-Fur for your kind reply, 

It is a pity that resolution is limited at such a low value on the printer: it would have been userful being able to scan directly from the printer at 300dpi without a PC. In this way the "scan to cloud" function is virtually unuseful. If I have to switch on a PC and perform the scan from a PC, I can save the file on the shared folder from the PC, even if the scanner does not have this feature. 

Thanks a lot again

 

Reply
0 Kudos
Level 16
Level 16
29,503 29,237 2,621 9,736
Message 4 of 4
Flag Post
HP Recommended

@dropbox 

 

You are welcome.

 

We don't always get to give the solutions that people like.

Rats.

 

Stay Safe.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation