Scan to E-Mail Einrichtung Probleme

[Hajo2024]

Hello,

I have the problem as described in the subject that I can't get it set up so that

I can use scan to mail. Even though I enter the correct credentials and cross-check

everything, I get the error message "Invalid credentials" when testing the connection.

As in another posting, I have already changed the DNS server to 8.8.8.8 and 8.8.4.4.

I tested it once with an Office365 email account and then also with a **bleep** account.

Both get the same error message.

Can you maybe help me with that?

Best regards

[Dragon-Fur]

@Hajo2024 

Welcome to the HP Community --

If your email provider requires it (and many do so) - Enable 2-Step Verification and create an App Password to be used in place of your email account's regular email password.

Create Scan to Email using EWS:

User Guide - HP Color LaserJet Pro MFP 4301 - HP Color LaserJet Pro MFP 4302 

Pages 56-57

and

HP Color LaserJet Pro MFP 4301, 4302, 4303 - Set up and Scan to Email  

Example / Additional information

==============================

Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - Scan to Email - SMTP - EWS setup / profile

EWS_9135_Scan_to_Email_Default_Options_2

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP Color LaserJet Pro MFP 4302fdn Printer  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Hajo2024]

Hello @Dragon-Fur,

Thanks for your instructions, but unfortunately it doesn't work for me as described.

Because Office365 email accounts also have 2-factor authentication active and I

think that means the verification doesn't work.
Unfortunately I can't use this one tip because it's not a Microsoft account but an

Office 365 (or Microsoft 365) account.
Is there a way that you can also use such an account? If so, what would the configuration

look like?
So far I have taken the following route:
1. Printer homepage
2. General
3. Email servers (enter PIN)
4. Add
5. Option SMTP servers
5.a Display name, email address, SMPT server name, SMTP port, always secure connection active, server requires authentication, user email, email password
SMTP server is: smtp.office365.com
SMTP port: 587
User Email: abcs@dxge.com (example)
Email Password: xxx1234$1 (example)

The user email mailbox is just an example here and for authentication purposes,

every Office365 mailbox is secured via Microsoft 2 factor authentication.

Unfortunately, I can't enter the code here that I have to enter when I connect to my

account via a browser, for example.

Then I save the whole thing and run the test and get an error message Invalid

credentials.

The error also occurs when I use the Custom Email Profile option instead of the SMTP server.

I hope someone can help me, because it's stupid that you can't easily use this option.

Best regards

[Dragon-Fur]

@Hajo2024 

Rats - I am sorry creating the App Password and using it in your Email Severs profile is not working.

I don't use Microsoft / Office 365 - I have a single copy of Professional that I'm using at this time.

That said, there is nothing new or specific I can offer --

I would have thought you could sign into your Office 365 email account website or ? and create an App Password.

Sure, it is somewhat "stupid" I guess, but it's the email provider that makes the rules on how the provider wants to grant access to their email servers.

What?

Google and other providers have removed "Less Secure Access" and moved to requiring 2-Step Verification and the use of an App Password created and used instead of the regular email password -- The App Password is used for the purpose of interacting third party applications.

A program -- for example, a profile created in Scan to Email / Email Servers -- that needs to sign into the email provider's servers, counts as a "Third Party" account trying to access the email provider's secured servers. 

I do understand that you have done this --

I do not understand why Microsoft 365 does not allow the use of the App Password.

Perhaps I have missed something -- if not, maybe you can get clarification from Microsoft on how to use the App Password.

For those reading

What are we discussing?

Example -- Google (and other providers) email security requires 2-step verification and an App Password that is used in place of your regular email login password.

The App Password is created at the email provider's > Security 

EWS_General_Email_Servers_App-Password_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"