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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-15-2025 10:33 PM

HP Recommended

I can see how to scan to e-mail from the printer screen, but in the EWS I cannot see a way to add new e-mail addresses to scan and send to.  Can it be done and if so, how?

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Accepted Solutions

‎03-16-2025 03:11 PM

HP Recommended

I can answer my own question.  The way to do this is via the HP Smart App.  Open the App and click on Shortcuts.  It would in my opinion be easier if you could do all this through the EWS.

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2 REPLIES 2

‎03-16-2025 03:11 PM

HP Recommended

I can answer my own question.  The way to do this is via the HP Smart App.  Open the App and click on Shortcuts.  It would in my opinion be easier if you could do all this through the EWS.

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‎03-19-2025 12:14 AM

HP Recommended

I agree that it would be easier through the EWS. I have a 8025e and I have created a shortcut in the app. and it does not appear on my printer screen. I have tried to add another email address directly on the printer and the printer keeps telling me that it needs a passcode to add the address. In addition, the printer says the Email address is already in the system password is being sent to the address that I want to add, but the email never shows up. Very frustrating.

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