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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
8600 premier
Microsoft Windows 10 (64-bit)

Trying to Scan to email. Using google acct. I Have done the third party password on google. whenever I try to test, I get incorrect credentials. I have a good internet connection. have tried using my google password and the 3rd party app password. very frustrating. two days i have been working on this. 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

There are some settings needed to scan to gmail successfully.

 

This resource may be useful.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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