Scan to Email - Incorrect credentials. Check your username/password and try again.

[elana_wolloch29]

I continue to get the same error message when trying to set up scan to my email "Incorrect credentials. Check your username/password and try again." I read different things online and I did both recommended setting adjustments to my gmail account - turned off 2 step verification and turned on access to less secure apps. I am still having the issue so what else can I do to resolve? PLEASE HELP!!

[asmita6658]

Hi @elana_wolloch29

Welcome to the HP Support Community. I'd be happy to assist you with the "Scan to Email" issue. 

To better assist you - 

1.) Are you trying to perform scan to email from the printer's control panel or from your Mac?

2.) Is your Email account configured in the mail account?

3.) Is your printer connected to the Web-Services?

4.) Are you able to login via web mail? Make sure you don’t use auto-filled password in web browser.

5.) Did you recently change the password?

6.) What's the exact model name of the printer? 

Let me know. 

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