Scan to Email Says Invalid Password

[laktax]

All of a sudden, when using "scan to email " through the touchscreen, I get the error message:

"Username or password is incorrect. Make sure both user account and password are valid."

My settings on the Embedded Web Server "Outgoing Email Profiles" are:

SMTP Server: smtp.**bleep**.com

SMTP Port: 465

SMTP User ID: my **bleep** address

SMTP Password: my app specific password from Google

I have 2FA enabled on my Google account.

I've had this setup working for years, and it suddenly stopped working this week.

Would appreciate any advice, thank you.

[ShlomiL]

Hi,
A such may occur due to your Google account security settings.

First, open the following link and login to the same account as you set for the printer.
https://myaccount.google.com/security

Within the Signing in to Google section, be sure to turn on "2-Step Verification":

https://support.google.com/accounts/answer/185839?hl=en&co=GENIE.Platform%3DAndroid

Next, create and use an App-Specific Password with the printer:
https://support.google.com/accounts/answer/185833?hl=en

Once completing the changes update the outgoing email profile password to use the App Password and then click Save and Test to ensure the problem has been resolved.

Regards,
Shlomi

[laktax]

As mentioned in my original post, I already have 2 factor authentication enabled, and input my Google app-specific password .

However I still get the error message: 

"Incorrect credentials

Click "OK" to go back."

[ShlomiL · Accepted solution]

Please completely delete the profile and then create a new one with below settings:

SMTP Server: smtp.gmail.com

(smtp.g-mail.com without the hyphen)

Port: 465/587

SSL/TLS: Checked

Authentication option checked

user should be your full G-mail email address.

And for the password create and use an additional app password, double-click the shown password and copy it.

Now press Save and Test and please let me know the results, if it fails be sure to try both SMTP port options.

Shlomi

[laktax]

Thank you very much @ShlomiL , deleting and recreating the profile did the trick!

Everything is working as expected, thanks for the support.

[Nova1717]

where do you delete your profile ? thanks