Scan to Email Shortcut Getting a Network Connecting Error

[CHRISTY61]

When I use the Scan to Email shortcut with the HP OfficeJet Pro 8130e, I get the following error: "Network connection error. Check the network and try again." What is causing this error?

1. I rebooted (unplugged my router and my HP OfficeJet Pro 8130e for about 60 seconds or more)

2. I can still print via WiFi (So, WiFi is still connected and working)

3. I can scan to my cell, then send an email (BUT too many extra steps)

4. My device and printer are on the same Wi‑Fi network

5.  Printer firmware is up to date

[Dragon-Fur]

@CHRISTY61 

Welcome to the HP Community --

---

@CHRISTY61 wrote:

When I use the Scan to Email shortcut with the HP OfficeJet Pro 8130e, I get the following error: "Network connection error. Check the network and try again." What is causing this error?

1. I rebooted (unplugged my router and my HP OfficeJet Pro 8130e for about 60 seconds or more)

2. I can still print via WiFi (So, WiFi is still connected and working)

3. I can scan to my cell, then send an email (BUT too many extra steps)

4. My device and printer are on the same Wi‑Fi network

5.  Printer firmware is up to date

---

-- Supported --

Digital Sending Standard Features

Scan to Email; Scan to USB; Scan to Computer

-- Checkpoints --

The printer must be connected to the Internet via Web Services.

In general, Web Services is defaulted to "ON" -- worth a quick check.

EWS_9135_Network_Advanced_Web_Services_2

Perhaps recheck your Email Servers configuration --

Almost all Email providers require you use 2FA (2-step verification) and an App Password for all machine to machine services.  

The error when the App Password fails is generally different from the message you are seeing -- That said, it might be worth resetting the 2FA configuration and then creating a new App Password setup in your Email security.  Make a note of the (new) App Password. 

Next,

Re-run the setup for your Quick Set used for Scan to Email.

This would be the time to enter / replace the old App Password with your new App Password.

EWS_9135_Scan_to_Email_Default_Job_Options_3

EWS_9135_Quick_Sets_Email_PDF_1-2_7EWS_9135_Quick_Sets_Email_PDF_3_7EWS_9135_Quick_Sets_Email_PDF_4-5_7

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 8130e All-in-One series

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"