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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-13-2020 01:11 PM

HP Recommended
Product: HP OfficeJet Pro 8020
Operating System: macOS 10.15 Catalina

This feature used to work for me

Now, when I try to do it, I get the error that "There was an internal processing error.  Please retry or manually check the firmware"

 

-I have unplugged and rebooted the printer several times

-I have the printer on the network and have tried up to update the firmware using the desktop, the printer's screen interface and the HP iPhone App.  No success

 

Please. Help.

46 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2020 09:03 AM

HP Recommended

I just tried it again, and for some unknown reason it's working. I just scanned two sets of documents to email and it worked?????   I suggest everyone try it again.  I can't explain it, but it's working for now!

View solution in original post

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14 REPLIES 14

‎07-13-2020 02:07 PM

HP Recommended

I have the same exact problem. I scanned and emailed two sets of documents and on the third set I got this error. I have tried all the above mentioned steps, rebooting , disconnecting device and tried downloading updated firmware.  No luck! please help.

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‎07-13-2020 02:30 PM

HP Recommended

I'm having the same problem with my Officejet Pro 9015.  I have done all of the above steps. I was trying to scan to the Google drive app, but got the same error. It won't let me scan at all now. 

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‎07-13-2020 02:48 PM

HP Recommended

I have the exact same problem with HP ENVY PHOTO 7858 with same error message.  

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‎07-14-2020 06:56 AM

HP Recommended

Let us all "like" the question so we can get answers sooner.

1 person found this reply helpful
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‎07-14-2020 09:03 AM

HP Recommended

I just tried it again, and for some unknown reason it's working. I just scanned two sets of documents to email and it worked?????   I suggest everyone try it again.  I can't explain it, but it's working for now!

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‎08-14-2020 09:12 AM

HP Recommended

Mine is still not working....

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‎08-14-2020 03:06 PM

HP Recommended

Mine as well is not working.

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‎08-19-2020 02:32 PM

HP Recommended

Same issue ... it was working when i first installed a couple of weeks ago .. but when I tried now.... same internal processing error (and yes latest firmware)....

 

This reliability is hurting my work! 

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‎09-01-2020 09:13 AM

HP Recommended

HP officejet pro 8020

model #8025

1 person found this reply helpful
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