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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Receive error message of "internal processing error" when I try to scan document to email. 

HP Recommended

HP Help Agents... "it magically now works" is not a solution.  I am still having this issue.

HP Recommended

HP Officejet Pro 8020

Scan to email worked fine... even in the last 8 hours.

Now I get the following when pressing the scan to email button:

Error

There was an internal processing error.

Please retry or manually check the firmware updates.

I have done a power down/reboot.

I have dowloaded the HP Print and Scan Dr application and run that to update firmware.

It worked once following the update but then went back to the error above.

Still not working.

HP Recommended

Yes, the front panel scan function is flaky/unreliable at best.

 

The only solution that I have found that works is driving all scanning activity from a separate PC using the HP scan app... but that is not why I paid $$$ for a nice display on my printer ! There is still a major reliability problem that HP must be aware of...

HP Recommended

@Flustrated_John

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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