Scan to Email || There was an internal processing error.Please retry or manually check the firmware

[Hondo72]

Receive error message of "internal processing error" when I try to scan document to email. 

[Flustrated_John]

HP Help Agents... "it magically now works" is not a solution.  I am still having this issue.

[Flustrated_John]

HP Officejet Pro 8020

Scan to email worked fine... even in the last 8 hours.

Now I get the following when pressing the scan to email button:

Error

There was an internal processing error.

Please retry or manually check the firmware updates.

I have done a power down/reboot.

I have dowloaded the HP Print and Scan Dr application and run that to update firmware.

It worked once following the update but then went back to the error above.

Still not working.

[BMak]

Yes, the front panel scan function is flaky/unreliable at best.

The only solution that I have found that works is driving all scanning activity from a separate PC using the HP scan app... but that is not why I paid $$$ for a nice display on my printer ! There is still a major reliability problem that HP must be aware of...

[Betty0610]

@Flustrated_John

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c05519493

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!