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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-08-2020 11:14 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I have been using the scan to email function for years and I have noticed it has stopped working this last week! very drustrating, checked all my outbound SMTP settings and all are correct, even setup a new email address to try that and just the same error message, wrong username or password.  Any thoughts?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2020 05:11 PM

HP Recommended

Have you confirmed with the company responsible for the SMTP server that they have not changed some requirements to meet enhanced security requirements?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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5 REPLIES 5

‎08-08-2020 05:11 PM

HP Recommended

Have you confirmed with the company responsible for the SMTP server that they have not changed some requirements to meet enhanced security requirements?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-09-2020 09:06 AM

HP Recommended

Hi no I haven't, but since I use BT & Gmail and my other devices which I use to access the two email accounts are still working I ruled that option out.

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‎08-09-2020 10:46 AM

HP Recommended

On contacting Google my security settings had changed! - Many thanks for the tip!

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‎08-14-2020 09:02 AM

HP Recommended

But how did you change the setting to get the scan to email to work again with Gmail? I am having the same issue and looked at my settings, but I don't know what to change to get the scan to email function to work again. Please help!

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‎09-30-2020 09:47 AM

HP Recommended

Please detail the steps necessary to correct this issue.

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