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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-19-2022 07:19 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 7640 and looking at the EWS (Embedded Web Server) there is no "Scan to Email" option nor any way to setup emails.

The picture below shows all the features available.

striimpf_0-1666228654690.png

We used to be able to scan documents to email but now it seems as if that feature has been removed from the printer.  Did HP kill it in an update?  How do I get it back?

 

-strimpf

Category:
1 REPLY 1

‎10-31-2022 03:00 AM

HP Recommended

Hi @striimpf,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with scan to email on your HP ENVY 7640 e-All-in-One Printer.

 

Please follow the steps from page 49 on this User Guide.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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