Scan to Email - server security error message

[MS2SA21]

Found a solution through the forum but wanted to find out if there is a way to continue to scan to email without having less secure app access turned on ?

Thanks!

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Hi 

I've been following the steps to set up my scan to email but keep getting the following:

"The printer is unable to validate the server’s security certificate because the certificate is either self-signed or has been issued by an unknown authority. To enable the printer to validate the certificate, import trusted CA (Certificate Authority) certificates into the printer.To import the certificate, go to the Certificates page, and then follow the onscreen instructions."

I've unchecked the 'always secure connection' option and also turned on the less secure apps option on my google account. I'm new to this whole process and the steps to follow aren't so helpful so I would appreciate some guidance.

My operating system is MacOS Big Sur version 11.1

Thank you

[Dragon-Fur · Accepted solution]

@MS2SA21 

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I don't speak "Mac OS".

I can offer very limited advice.

NOTE:  If another Expert / Agent has constructive advice, please do jump in.  Thanks.

That said, the following might be helpful for the certificate issue:

HP Printers - 'Encryption Credentials Expired' Error Displays (macOS, iOS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Advanced Settings > Certificates

Click Configure > Select Create a New Self-Signed Certificate > Next > Finish

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Not sure this one is relevant to the situation - it is related to your Printer and MacOS

TKB Article contributed by HP StretchMusic

 Scan to Network Folder Setup for Officejet Pro 90xx

Excerpt: “Make sure to check the section "Verify that the Current Printer Time is set to the GMT equivalent of the current time on the macOS client."

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9013 All-in-One Printer 

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