• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Does anyone know how to set up the Scan to Email function on the HP Envy 7602 Tank printer.  I have been on the phone with both HP Support and The Geek Squad for hours (over a 2-day period) trying to set this up and no one can help me.  They seem to think I have to scan the documents to my computer and the send them forward via email.  I know I can do that.  What I want is to be able to scan a document and send it to directly to an email from the printer.  It is my understanding that this is a feature of this printer.  It is odd that tech support at both entities cannot seem to understand how to do this or what I am asking.  Any suggestions would be greatly appreciated.  Thank you in advance.

1 REPLY 1
HP Recommended

@J-M-A, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Connect Printer to Wi-Fi:

Make sure your printer is connected to the internet via Wi-Fi.

 

Enable Web Services:

On the printer, go to Setup (gear icon).

Look for Web Services or HP ePrint and turn it ON.

Follow the prompts to register your printer if needed.

 

Set Up Scan to Email:

On the printer’s home screen, go to Scan.

Choose Scan to Email.

Add your email address and password.

 

Scan & Send Directly:

Load the document in the printer.

Go to Scan, choose Scan to Email, and enter the email address.

Hit Send.

 

Also, you may refer to these guides:

Scan from the control panel on HP ENVY Inspire, OfficeJet Pro printers | HP® Support

How to scan with an HP printer | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.